China: Building Long-Term ValueCustomer Experience, eCommerce, International, Luxury, Marketing, Retail, Strategy
Driving Diversity, Inclusion and Belonging. Spotlight on: Alistair Marshall and Thomas KilgoreRetail, Strategy
Forecasting for 2021 and penetrating new markets. Spotlight on: Dean McElwee, KelloggsCustomer Experience, Digitisation, eCommerce, Marketing, Marketplaces, Retail, Strategy
Reducing waste and the transition to D2C – PepsiCo’s UnwastedCustomer Experience, D2C, Digitisation, Marketing, Retail, Strategy, Sustainability
Dear Experts – During lockdown we won many new online customers. Many of them we have not seen again since. How can we re-engage them?Customer Experience, Data, Loyalty, Retail, Strategy
Q: Dear Experts – How do I go about instilling a spirit of innovation in my team? Where do I start?Culture, Retail, Strategy
What would happen if the retail industry changed the way it viewed returns?Customer Experience, eCommerce, Fulfilment, Loyalty, Omnichannel, Retail, Strategy
Reaching Year 3 in Year 1- advice from the CEO of UNOde50Culture, Customer Experience, Digitisation, eCommerce, Marketing, Marketplaces, Retail, Strategy
Former Global VP Customer Engagement at Adidas discusses the importance of emotional brandingCustomer Experience, Data, Marketing, Retail, Strategy
