Dear Experts – During lockdown we won many new online customers. Many of them we have not seen again since. How can we re-engage them?Customer Experience, Data, Loyalty, Retail, Strategy
Q: Dear Experts – How do I go about instilling a spirit of innovation in my team? Where do I start?Culture, Retail, Strategy
What would happen if the retail industry changed the way it viewed returns?Customer Experience, eCommerce, Fulfilment, Loyalty, Omnichannel, Retail, Strategy
Reaching Year 3 in Year 1- advice from the CEO of UNOde50Culture, Customer Experience, Digitisation, eCommerce, Marketing, Marketplaces, Retail, Strategy
Former Global VP Customer Engagement at Adidas discusses the importance of emotional brandingCustomer Experience, Data, Marketing, Retail, Strategy
VP of Stores at Intermix shares his experience of reopening their 32 storesCulture, Customer Experience, Marketing, Omnichannel, Retail, Strategy
Leading Productive and Motivated Remote TeamsCulture, eCommerce, Marketing, Omnichannel, Retail, Strategy
What Do Retail Leaders Need to Embrace During COVID-19?Culture, Customer Experience, eCommerce, Loyalty, Marketing, Strategy
