Driving Loyalty, Engagement and Controlling the Customer Journey
In this digital age where data is king and value creation is key, it has never been more important for brands to own the relationship with their customers, open a direct line of dialogue and control the brand narrative. Brands are grappling with challenges unique to their vertical, as they manage multiple channels and growing partners. Gaining insight into direct-to-consumer operations will unlock ideas for loyalty, engagement and differentiation, all without damaging the performance of existing channels.
Attendees will choose a digital roundtable discussion to join from:
- Building Brand Loyalty
- Single Customer View
- Channel Mix
- Fulfilment Strategies
In addition there will be focused conversations on specific countries, takeaways from members available to download on demand and curated 1-1 “introductions” with other brands allowing you valuable moments of dialogue with your peer group without monopolising your busy diaries.
The session will take place on Zoom and promises to:
- Dig deep into a single business issue through interactive discussion with your peer group
- Run from 10:30-12:20 so you can fit it around your other commitments
- Cap participation at 6-8 participants to ensure genuine interaction and free-flowing discussion
- Operate under the Chatham House Rule so you can be sure of a safe environment in which to share your challenges
“I attended a fantastic and super valuable virtual meeting this week conducted by The Retail Hive. So seamless too. Practically felt like I was having small group discussions in person.
SVP of Marketing & Creative, Creed,
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