The Retail Hive US: Retail Innovation, 5th October 2021

Our interactive and in-person Autumn programme promotes peer-to-peer collaboration and
knowledge sharing. Best delivered in small groups, the programme is strictly limited to 80 retailers only.

Together participants will uncover the exponential opportunities and complex challenges of New Retail; from enhancing the in-store experience and building stores of the future, to driverless delivery and digitizing the fulfilment process; building the ability to exceed the increasing expectations of the digital-savvy customer through effective customer journey mapping, through building the foundations for future investment by creating a culture of collaboration and innovation.

Learning from the experience of others will help you to direct resources and investment into practical opportunities likely to give you tangible returns. Not only will you hear others’ war stories and quick wins on deploying innovative techniques to further enhance their customer’s experience, you’ll avoid wasting time and money by knowing which tech to invest in and when! To ensure all attendees get the maximum value out of the event, all participants will be assessed to make sure they are of the same level of seniority and are focused on similar goals.

Main topics of discussion include:

• Experience & Store – Experiential Moments and the Future Store
• Innovation in Fulfilment – Efficiency and Service
• Marketing Innovation – Driving Customer Engagement & Loyalty
• Business & Culture – Driving Change and Innovation through a Culture of Collaboration

Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.

It’s been a very special 18 months as the community has truly banded together and grown. Take a look at our story: