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Let People Pick Their Joy: Naomi Rankin on Customer Care and Co-Creation at LUSH

Resilience is Built on People: Amy Allen on Stock, Carriers and the Balancing Act of Modern Retail Supply Chains

Beyond the Data Swamp: What Retailers Are Getting Right (and Wrong) About Integration

Automate or Die: Ian Howes on the Future of Retail Supply Chains

Quick, Quality and Experience: David Ayers on Building a Resilient Furniture Supply Chain

The Strategic Backbone of Retail Supply Chains

How Robert Dyas is Shaping the Future of Loyalty: From Data to Deeper Customer Connections

Invisible Loyalty Schemes: Rewarding and Measuring Key Loyalty Indicators

How Sainsbury’s Argos sees obsession with the customer throughout all business areas as the key to driving loyalty

Let’s Be Real: Organic, Authentic Social

Digital/Marketing

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