With an ever sharpening focus on the role of payments in-store and online, we wanted to share the key takeaways from a recent member meeting.
Clear themes emerged from our partners Adyen:
All retailers recognise the importance of offering the right payment methods but face very different challenges in terms of conflicting change priorities as to why these are not always easy to implement.
Partnership with your payment partner was fundamentally important to all retailers as it was felt that the payment provider should guide and advise the retailer on what to do in order to grow and remain agile.
Consolidation of payment providers is essential if the IT back-end is to be simplified and the change process made easier.
Many retailers still acknowledge that payment as a decision point is still too dispersed across most organisations. As a result, this can make change processes slow and convoluted.