“It’s Not What You Say, It’s How You Say It”

CS and CX leaders are the voice of the customer…

To achieve true customer centricity, the rest of the business must align around what customers are saying, doing, and demanding.
The larger the organisation, the more teams can be siloed.

We recently sat down with, Molly Parker to find out more about her background and all about the advice and guidance she’ll be sharing at our CX Exchange this Autumn.

Molly Parker
Voice & Communication Coach

Reconnect with how you communicate

At our CX Exchange this Autumn, Molly will guide you through an energising 45-minute session, helping you step away from content-heavy thinking and tune back into your voice, breath, and presence.

Drawing on techniques she uses with actors and business leaders alike, she’ll show you how small shifts in tone, rhythm, and delivery can transform how your ideas are received and acted upon.

You’ll leave with:

  • A clearer understanding of your natural communication style:  Spot the vocal and behavioural habits you fall into, and how they’re perceived by others.

  • Insights into three common communication styles and how to adapt your approach for different audiences.

  • Practical tools to stretch your style.

Get to know Molly…

Molly Parker is a Voice, Accent and Communication Coach whose career bridges both the creative and corporate worlds. She teaches at leading drama schools including RADA and LAMDA, and works with leaders, founders, and teams to help them speak with more clarity, connection, and presence.

Her journey into voice coaching was shaped by her personal experiences growing up with two non-speaking brothers, and her formal studies at the Royal Central School of Speech and Drama.

What began as an unexpected path has evolved into a passion, one she’s shared on international stages, presenting her research twice at the VASTA Voice Association Conference in 2024.

Want to be part of the conversation? Register to join Molly and other leaders here:

CX Exchange

We’re busy working on the agenda for our next CX Exchange, and we can’t wait!

When? 30th September – 1st October 2025

Where? Four Seasons, Hampshire

What can you expect? A residential experience filled with actionable insights, closed-door roundtable discussions, inspirational keynote sessions, tailored 1-1 meetings, workshops, unstructured networking and more…