Big things to come!

2021 was one to remember for so many different reasons, so we pulled some of the key highlights and learnings of the year all together in one place. We’ve also included some of our plans for 2022 and a taster of what’s to come at The Retail Hive.

Navigate the pulsating pins to unlock a bank of knowledge and content from the community!

We hope you enjoy, and here’s to a successful 2022!

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<h3><strong>Sustainability:</strong></h3> <ul> <li style='text-align: center;'>Deap Khambay, Head of Sustainability, Seasalt Cornwall kindly joined us to share <a href='https://www.thehive-network.com/retail/sustainability/how-were-driving-sustainability-within-the-business-with-deap-khambay-head-of-sustainability-seasalt-cornwall/' target='_blank' rel='noopener noreferrer'><strong>how they’re driving sustainability within the business</strong></a></li> <li style='text-align: center;'>We were also joined by Greg Bamford, Head of Logistics and Customer Fulfilment, Viviobarefoot who shared <strong><strong><a href='https://www.thehive-network.com/retail/sustainability/our-approach-to-sustainability-with-greg-bamford-head-of-logistics-and-customer-fulfilment-vivobarefoot/' target='_blank' rel='noopener noreferrer'>their approach to being a sustainable business</a></strong></strong></li> <li style='text-align: center;'>At our Fulfilment Leaders in person meeting in September, Wincanton joined us to host a discussion on collaboration in the supply chain, one of the main topics within this conversation was the importance of collaboration for sustainability… They followed up with<strong><strong> <a href='https://www.thehive-network.com/retail/sustainability/increased-collaboration-in-efulfilment-will-future-proof-supply-chains-for-retailers-and-consumers/' target='_blank' rel='noopener noreferrer'>this report outlining their discussions.</a></strong></strong></li> <li style='text-align: center;'>Take a read of <strong><a href='https://www.thehive-network.com/retail/sustainability-in-the-supply-chain/' target='_blank' rel='noopener noreferrer'>this blog post about sustainability in the supply chain</a>,</strong> which came from Ray Fowler, a good friend of The Retail Hive. It has a few ideas from various retailers and some very important considerations for a sustainable approach!</li> <li style='text-align: center;'>Here you’ll see the <strong><a href='https://www.thehive-network.com/sustainability-boardroom-takeaways/' target='_blank' rel='noopener noreferrer'>takeaways from a boardroom</a></strong> we hosted based solely on sustainability.</li> <li style='text-align: center;'>And here are the <strong><a href='https://www.thehive-network.com/the-retail-hive-fulfilment-leaders-takeaways-2021/' target='_blank' rel='noopener noreferrer'>takeaways from our Fulfilment Leaders</a></strong> meeting in London, many of which are focused on a sustainable fulfilment journey.</li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Sustainability further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-focus-on-fulfilment-digital-week/' target='_blank' rel='noopener noreferrer'>Focus on Fulfilment Digital Week</a></strong><br /> 27/28 April<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-fulfilment-exchange-19-20th-may-2022/' target='_blank' rel='noopener noreferrer'>Supply Chain Leaders: Exchange</a></strong><br /> 19/20 May<br /> UK – TBC</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31st May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-15th-june-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands</a></strong><br /> 15 June<br /> West Indisch House, Amsterdam</p> <p>
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</p> <h3><strong>Personalisation:</strong></h3> <ul> <li style='text-align: center;'>Check out our <strong><a href='https://www.thehive-network.com/retail/interpreting-shopper-intent-to-maximise-conversion/' target='_blank' rel='noopener noreferrer'>Interpreting shopper intent to maximise conversion</a></strong> scribe from a boardroom we held earlier this year.</li> <li style='text-align: center;'>We hosted a roundtable at our September Exchange on Making first party data work harder, <strong><strong><a href='https://www.thehive-network.com/retail/making-first-party-data-work-harder/' target='_blank' rel='noopener noreferrer'>check out the takeaways and a scribe outlining the discussion here.</a></strong></strong></li> <li style='text-align: center;'>We held a digital boardroom earlier this year with recommended partner Precisely all around breaking down data silos. Data has become so abundant that its now more important than ever to know what data you have, and use it effectively to provide your customer with a tailored shopping journey. <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Breaking-Down-Data-Silos_Precisely-1.pdf' target='_blank' rel='noopener noreferrer'>Here’s a report outlining the discussion.</a></strong></strong></li> <li style='text-align: center;'>We also had a roundtable on Personalised product discovery at our September Exchange, you can <strong><a href='https://www.thehive-network.com/the-retail-hive-exchange-takeaways-2021/' target='_blank' rel='noopener noreferrer'>find the takeaways from the discussion here!</a></strong></li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Personalisation further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-the-future-of-luxury-9th-february-2022/' target='_blank' rel='noopener noreferrer'>The Future of Luxury</a></strong><br /> 9 February<br /> Altitude, London</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>The Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31 May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><a href='https://www.thehive-network.com/retail-events/the-retail-hive-innovation-in-customer-experience-23-june-2022/' target='_blank' rel='noopener noreferrer'><strong>Innovation in the Customer Experience</strong></a><br /> 23 June<br /> London</p> <p>
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</p> <h3><strong>Future Store:</strong></h3> <ul> <li style='text-align: center;'>Check out our <a href='https://www.thehive-network.com/experiential-moments/'><strong>Experiential Moments scribe</strong></a>, it outlines some of the key factors to consider when future proofing your stores</li> <li style='text-align: center;'>At our September Exchange we hosted roundtable discussions on<strong> <a href='https://www.thehive-network.com/retail/the-role-of-the-store-in-the-future-of-shopping/' target='_blank' rel='noopener noreferrer'>The role of the store in the future of shopping.</a>..</strong> The roundtable was Hosted by Gary Bott, Managing Director, Gentle Monster, who also<a href='https://www.thehive-network.com/retail/sustainability/the-role-of-the-store-in-the-future-of-shopping-2/' target='_blank' rel='noopener noreferrer'><strong> shared his story with us</strong></a> on how Gentle Monster are creating an immersive shopping experience for their customers.</li> <li style='text-align: center;'>We also created a <a href='https://www.thehive-network.com/retail/retail-fulfilment/store-transformation-amidst-evolving-buyer-behaviour/' target='_blank' rel='noopener noreferrer'><strong>store transformation amidst evolving buyer behaviour</strong></a> scribe earlier in the year, showing some of the methods our community have been using to draw their customers into their stores, and keep them fully engaged with the best experience possible.</li> <li style='text-align: center;'>Is ship from store the future of fulfilment? We discussed this in a boardroom hosted by our recommended partners Fluent Commerce all around <strong><a href='https://www.thehive-network.com/retail/sustainability/the-heroic-role-of-ship-from-store/' target='_blank' rel='noopener noreferrer'>The heroic role of ship from store</a></strong>… this was a massive initiative for many brands during the pandemic, but with increased efficiencies , it’s here to stay for many.</li> </ul> <p>
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</p> <h3><strong>Talent Crisis:</strong></h3> <ul> <li style='text-align: center;'>Agility has been a key focus when facing the 2021 talent crisis, so our<strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Injecting-Agility-into-Your-Warehouse-Management-Systems_2021_Snap-Fulfil-report.pdf' target='_blank' rel='noopener noreferrer'> Injecting agility into your WMS report</a></strong> is a great resource for the best ways to achieve an agile warehouse management system.</li> <li style='text-align: center;'>We surveyed a group of our members to find out about where the talent crisis has hit them hardest, and what they’re doing to overcome it… You can see the results of our research in our <strong><strong><a href='https://www.thehive-network.com/retail/overcoming-the-talent-crisis/' target='_blank' rel='noopener noreferrer'>Warehouse Talent Crisis Infographic!</a></strong></strong></li> <li style='text-align: center;'>A number of our closest members have come together for breakfast meetings regarding the talent crisis, with recommended partner DHL getting involved in the discussions too! Here’s an in depth resource to have a read through that they’ve fittingly named the<strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/12/Breakfast-Elephant_Talent-Crisis-TheRetailHive-Publish.pdf' target='_blank' rel='noopener noreferrer'> ‘Breakfast Elephant Talent Crisis’.</a></strong></strong></li> <li style='text-align: center;'>At our Recent Fulfilment Leaders meeting in London, DHL also hosted a roundtable on people, peak and agility… You can <strong><a href='https://www.thehive-network.com/the-retail-hive-fulfilment-leaders-takeaways-2021/' target='_blank' rel='noopener noreferrer'>find the key takeaways from the discussions here.</a></strong></li> </ul> <p>
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</p> <h3><strong>Customer Experience:</strong></h3> <ul> <li style='text-align: center;'>Removing friction from the shopper journey has been a massive focus for the community this year, with an enormous shift to online shopping, it’s never been so important to have a seamless journey. Find our <strong><strong><a href='https://www.thehive-network.com/retail/removing-friction-from-the-shopper-journey/' target='_blank' rel='noopener noreferrer'>scribe and takeaways from this discussion at Exchange here!</a></strong></strong></li> <li style='text-align: center;'>We were also joined by Dean McElwee, Director of International eCommerce Strategy at Stanley, Black and Decker, who shared his story on <strong><strong><a href='https://www.thehive-network.com/retail/sustainability/removing-friction-from-the-customer-journey-with-dean-mcelwee/' target='_blank' rel='noopener noreferrer'>how they remove friction from the customer journey.</a></strong></strong></li> <li style='text-align: center;'>Recommended partner Nuvei joined us this year to host a boardroom on seamless international payments to fuel growth… <strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/08/Nuvei-Report.pdf' target='_blank' rel='noopener noreferrer'>here’s a report off the back of the boardroom</a></strong> on how you can improve the customer experience internationally via payments.</li> <li style='text-align: center;'>Recommended partner Tulip also hosted a boardroom on Delivering high touch customer experiences… <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Clienteling_Tulip.pdf' target='_blank' rel='noopener noreferrer'>Read the report created off the back of this boardroom here!</a></strong></strong></li> <li style='text-align: center;'>The customer experience is more than just the onsite or in-store process, it also covers the fulfilment process and getting your product efficiently to your customers door is equally as important… Check out this report from recommended partner Manhattan Associates on <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/02/Fulfilment-Loyalty_Manhattan.pdf' target='_blank' rel='noopener noreferrer'>Fulfilment as a driver of loyalty</a></strong></strong></li> <li style='text-align: center;'><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/12/Signifyd-Aug-2021-1-1.pdf' target='_blank' rel='noopener noreferrer'>Removing friction and risk along the customer journey</a></strong> is so important to keep a loyal customer base who want to continue shopping with you… Take a read of this report from recommended partner Signifyd</li> <li style='text-align: center;'>We were joined by Ryan Shannon, Managing Director of Bamboo clothing to discuss <strong><a href='https://www.thehive-network.com/retail/getting-the-biggest-bang-for-your-marketing-buck-with-ryan-shannon-managing-director-bamboo-clothing/' target='_blank' rel='noopener noreferrer'>Getting the biggest bang for your marketing buck</a></strong>, have a listen to his podcast!</li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Customer Experience further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-the-future-of-luxury-9th-february-2022/' target='_blank' rel='noopener noreferrer'>The Future of Luxury</a></strong><br /> 9 February<br /> Altitude, London</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>The Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-focus-on-fulfilment-digital-week/' target='_blank' rel='noopener noreferrer'>Focus on Fulfilment Digital Week</a></strong><br /> 27/28 April<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-fulfilment-exchange-19-20th-may-2022/' target='_blank' rel='noopener noreferrer'>Supply Chain Leaders: Exchange</a></strong><br /> 19/20 May<br /> UK – TBC</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31 May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><a href='https://www.thehive-network.com/retail-events/the-retail-hive-innovation-in-customer-experience-23-june-2022/' target='_blank' rel='noopener noreferrer'><strong>Innovation in the Customer Experience</strong></a><br /> 23 June<br /> London</p> <p>
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<em>What a year 2021 has been for us at the Hive Network, challenging, fulfilling and amazing! Being able to adapt to the ever changing nature of the world that we live in has tested us all! There have been many highlights for me to draw from but there is one core theme for me that is consistent, and that is PEOPLE, both our members and partners and also The Hive Team. </em></p> <div><em>Firstly our members and partners, who have been unfailing in their support to keep their communities alive throughout this year. Joining us from all over the world; supporting their peers with ideas and solutions; sharing their challenges and successes and being so open to contribute has kept our Retail Hive community active, engaged and alive in 2021! Topped off by the excitement of being able to see many of them in person when we returned back to Live sessions reminded me of how privileged we are to have such an amazing network of individuals supporting us, and each other. An absolute highlight and I cannot wait to build on this with each and every member and partner in 2022.</em></div> <div></div> <div><em>However, my greatest highlight is reserved for all my team members at The Hive Network. A passionate group of hard working and inspiring individuals that I am fortunate to be able to work with. They have worked tirelessly to bring our communities together in the most challenging of environments, they have had to adapt daily, whether that be working from home; unexpected last minute changes; cancellations; returning to in person and the list goes on. Throughout all of this, they have kept their spirits high, kept being inquisitive, kept thinking about our members and kept their belief real! It has not been easy and they deserve all the credit. They are the heartbeat of The Hive and I am incredibly proud of all of them. Thank you Team Hive, my highlight! </em></div> <p><strong>Noj Mather, Co-Founder and Director</strong>
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<h3><strong>Sustainability:</strong></h3> <ul> <li style='text-align: center;'>Deap Khambay, Head of Sustainability, Seasalt Cornwall kindly joined us to share <a href='https://www.thehive-network.com/retail/sustainability/how-were-driving-sustainability-within-the-business-with-deap-khambay-head-of-sustainability-seasalt-cornwall/' target='_blank' rel='noopener noreferrer'><strong>how they’re driving sustainability within the business</strong></a></li> <li style='text-align: center;'>We were also joined by Greg Bamford, Head of Logistics and Customer Fulfilment, Viviobarefoot who shared <strong><strong><a href='https://www.thehive-network.com/retail/sustainability/our-approach-to-sustainability-with-greg-bamford-head-of-logistics-and-customer-fulfilment-vivobarefoot/' target='_blank' rel='noopener noreferrer'>their approach to being a sustainable business</a></strong></strong></li> <li style='text-align: center;'>At our Fulfilment Leaders in person meeting in September, Wincanton joined us to host a discussion on collaboration in the supply chain, one of the main topics within this conversation was the importance of collaboration for sustainability… They followed up with<strong><strong> <a href='https://www.thehive-network.com/retail/sustainability/increased-collaboration-in-efulfilment-will-future-proof-supply-chains-for-retailers-and-consumers/' target='_blank' rel='noopener noreferrer'>this report outlining their discussions.</a></strong></strong></li> <li style='text-align: center;'>Take a read of <strong><a href='https://www.thehive-network.com/retail/sustainability-in-the-supply-chain/' target='_blank' rel='noopener noreferrer'>this blog post about sustainability in the supply chain</a>,</strong> which came from Ray Fowler, a good friend of The Retail Hive. It has a few ideas from various retailers and some very important considerations for a sustainable approach!</li> <li style='text-align: center;'>Here you’ll see the <strong><a href='https://www.thehive-network.com/sustainability-boardroom-takeaways/' target='_blank' rel='noopener noreferrer'>takeaways from a boardroom</a></strong> we hosted based solely on sustainability.</li> <li style='text-align: center;'>And here are the <strong><a href='https://www.thehive-network.com/the-retail-hive-fulfilment-leaders-takeaways-2021/' target='_blank' rel='noopener noreferrer'>takeaways from our Fulfilment Leaders</a></strong> meeting in London, many of which are focused on a sustainable fulfilment journey.</li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Sustainability further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-focus-on-fulfilment-digital-week/' target='_blank' rel='noopener noreferrer'>Focus on Fulfilment Digital Week</a></strong><br /> 27/28 April<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-fulfilment-exchange-19-20th-may-2022/' target='_blank' rel='noopener noreferrer'>Supply Chain Leaders: Exchange</a></strong><br /> 19/20 May<br /> UK – TBC</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31st May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-15th-june-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands</a></strong><br /> 15 June<br /> West Indisch House, Amsterdam</p> <p>
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</p> <h3><strong>Personalisation:</strong></h3> <ul> <li style='text-align: center;'>Check out our <strong><a href='https://www.thehive-network.com/retail/interpreting-shopper-intent-to-maximise-conversion/' target='_blank' rel='noopener noreferrer'>Interpreting shopper intent to maximise conversion</a></strong> scribe from a boardroom we held earlier this year.</li> <li style='text-align: center;'>We hosted a roundtable at our September Exchange on Making first party data work harder, <strong><strong><a href='https://www.thehive-network.com/retail/making-first-party-data-work-harder/' target='_blank' rel='noopener noreferrer'>check out the takeaways and a scribe outlining the discussion here.</a></strong></strong></li> <li style='text-align: center;'>We held a digital boardroom earlier this year with recommended partner Precisely all around breaking down data silos. Data has become so abundant that its now more important than ever to know what data you have, and use it effectively to provide your customer with a tailored shopping journey. <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Breaking-Down-Data-Silos_Precisely-1.pdf' target='_blank' rel='noopener noreferrer'>Here’s a report outlining the discussion.</a></strong></strong></li> <li style='text-align: center;'>We also had a roundtable on Personalised product discovery at our September Exchange, you can <strong><a href='https://www.thehive-network.com/the-retail-hive-exchange-takeaways-2021/' target='_blank' rel='noopener noreferrer'>find the takeaways from the discussion here!</a></strong></li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Personalisation further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-the-future-of-luxury-9th-february-2022/' target='_blank' rel='noopener noreferrer'>The Future of Luxury</a></strong><br /> 9 February<br /> Altitude, London</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>The Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31 May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><a href='https://www.thehive-network.com/retail-events/the-retail-hive-innovation-in-customer-experience-23-june-2022/' target='_blank' rel='noopener noreferrer'><strong>Innovation in the Customer Experience</strong></a><br /> 23 June<br /> London</p> <p>
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</p> <h3><strong>Future Store:</strong></h3> <ul> <li style='text-align: center;'>Check out our <a href='https://www.thehive-network.com/experiential-moments/'><strong>Experiential Moments scribe</strong></a>, it outlines some of the key factors to consider when future proofing your stores</li> <li style='text-align: center;'>At our September Exchange we hosted roundtable discussions on<strong> <a href='https://www.thehive-network.com/retail/the-role-of-the-store-in-the-future-of-shopping/'>The role of the store in the future of shopping.</a>..</strong> The roundtable was Hosted by Gary Bott, Managing Director, Gentle Monster, who also<a href='https://www.thehive-network.com/retail/sustainability/the-role-of-the-store-in-the-future-of-shopping-2/'><strong> shared his story with us</strong></a> on how Gentle Monster are creating an immersive shopping experience for their customers.</li> <li style='text-align: center;'>We also created a <a href='https://www.thehive-network.com/retail/retail-fulfilment/store-transformation-amidst-evolving-buyer-behaviour/'><strong>store transformation amidst evolving buyer behaviour</strong></a> scribe earlier in the year, showing some of the methods our community have been using to draw their customers into their stores, and keep them fully engaged with the best experience possible.</li> <li style='text-align: center;'>Is ship from store the future of fulfilment? We discussed this in a boardroom hosted by our recommended partners Fluent Commerce all around <strong><a href='https://www.thehive-network.com/retail/sustainability/the-heroic-role-of-ship-from-store/'>The heroic role of ship from store</a></strong>… this was a massive initiative for many brands during the pandemic, but with increased efficiencies , it’s here to stay for many.</li> </ul> <p>
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</p> <h3><strong>Talent Crisis:</strong></h3> <ul> <li style='text-align: center;'>Agility has been a key focus when facing the 2021 talent crisis, so our<strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Injecting-Agility-into-Your-Warehouse-Management-Systems_2021_Snap-Fulfil-report.pdf' target='_blank' rel='noopener noreferrer'> Injecting agility into your WMS report</a></strong> is a great resource for the best ways to achieve an agile warehouse management system.</li> <li style='text-align: center;'>We surveyed a group of our members to find out about where the talent crisis has hit them hardest, and what they’re doing to overcome it… You can see the results of our research in our <strong><strong><a href='https://www.thehive-network.com/retail/overcoming-the-talent-crisis/' target='_blank' rel='noopener noreferrer'>Warehouse Talent Crisis Infographic!</a></strong></strong></li> <li style='text-align: center;'>A number of our closest members have come together for breakfast meetings regarding the talent crisis, with recommended partner DHL getting involved in the discussions too! Here’s an in depth resource to have a read through that they’ve fittingly named the<strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/12/Breakfast-Elephant_Talent-Crisis-TheRetailHive-Publish.pdf' target='_blank' rel='noopener noreferrer'> ‘Breakfast Elephant Talent Crisis’.</a></strong></strong></li> <li style='text-align: center;'>At our Recent Fulfilment Leaders meeting in London, DHL also hosted a roundtable on people, peak and agility… You can <strong><a href='https://www.thehive-network.com/the-retail-hive-fulfilment-leaders-takeaways-2021/' target='_blank' rel='noopener noreferrer'>find the key takeaways from the discussions here.</a></strong></li> </ul> <p>
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</p> <h3><strong>Customer Experience:</strong></h3> <ul> <li style='text-align: center;'>Removing friction from the shopper journey has been a massive focus for the community this year, with an enormous shift to online shopping, it’s never been so important to have a seamless journey. Find our <strong><strong><a href='https://www.thehive-network.com/retail/removing-friction-from-the-shopper-journey/' target='_blank' rel='noopener noreferrer'>scribe and takeaways from this discussion at Exchange here!</a></strong></strong></li> <li style='text-align: center;'>We were also joined by Dean McElwee, Director of International eCommerce Strategy at Stanley, Black and Decker, who shared his story on <strong><strong><a href='https://www.thehive-network.com/retail/sustainability/removing-friction-from-the-customer-journey-with-dean-mcelwee/' target='_blank' rel='noopener noreferrer'>how they remove friction from the customer journey.</a></strong></strong></li> <li style='text-align: center;'>Recommended partner Nuvei joined us this year to host a boardroom on seamless international payments to fuel growth… <strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/08/Nuvei-Report.pdf' target='_blank' rel='noopener noreferrer'>here’s a report off the back of the boardroom</a></strong> on how you can improve the customer experience internationally via payments.</li> <li style='text-align: center;'>Recommended partner Tulip also hosted a boardroom on Delivering high touch customer experiences… <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/05/Clienteling_Tulip.pdf' target='_blank' rel='noopener noreferrer'>Read the report created off the back of this boardroom here!</a></strong></strong></li> <li style='text-align: center;'>The customer experience is more than just the onsite or in-store process, it also covers the fulfilment process and getting your product efficiently to your customers door is equally as important… Check out this report from recommended partner Manhattan Associates on <strong><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/02/Fulfilment-Loyalty_Manhattan.pdf' target='_blank' rel='noopener noreferrer'>Fulfilment as a driver of loyalty</a></strong></strong></li> <li style='text-align: center;'><strong><a href='https://www.thehive-network.com/wp-content/uploads/2021/12/Signifyd-Aug-2021-1-1.pdf' target='_blank' rel='noopener noreferrer'>Removing friction and risk along the customer journey</a></strong> is so important to keep a loyal customer base who want to continue shopping with you… Take a read of this report from recommended partner Signifyd</li> <li style='text-align: center;'>We were joined by Ryan Shannon, Managing Director of Bamboo clothing to discuss <strong><a href='https://www.thehive-network.com/retail/getting-the-biggest-bang-for-your-marketing-buck-with-ryan-shannon-managing-director-bamboo-clothing/' target='_blank' rel='noopener noreferrer'>Getting the biggest bang for your marketing buck</a></strong>, have a listen to his podcast!</li> </ul> <p>
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</p> <h3 style='text-align: center;'>We’ll be discussing Customer Experience further at:</h3> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-d2c-for-brands-digital-week-19-20th-january-2022/' target='_blank' rel='noopener noreferrer'>D2C for Brands Digital Week</a></strong><br /> 19-20th January<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-the-future-of-luxury-9th-february-2022/' target='_blank' rel='noopener noreferrer'>The Future of Luxury</a></strong><br /> 9 February<br /> Altitude, London</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-exchange-3-4th-march-2022/' target='_blank' rel='noopener noreferrer'>Exchange</a></strong><br /> 3/4 March<br /> The Luton Hoo</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-future-retail-27-april/' target='_blank' rel='noopener noreferrer'>The Future of US Retail</a></strong><br /> 27 April<br /> Midtown Loft, New York</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-us-focus-on-fulfilment-digital-week/' target='_blank' rel='noopener noreferrer'>Focus on Fulfilment Digital Week</a></strong><br /> 27/28 April<br /> Zoom</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-fulfilment-exchange-19-20th-may-2022/' target='_blank' rel='noopener noreferrer'>Supply Chain Leaders: Exchange</a></strong><br /> 19/20 May<br /> UK – TBC</p> <p style='text-align: center;'><strong><a href='https://www.thehive-network.com/retail-events/the-retail-hive-acquisition-and-retention-for-nordic-retailers-31st-may-2022/' target='_blank' rel='noopener noreferrer'>Acquisition and Retention for Nordic Retailers</a></strong><br /> 31 May<br /> Brewery Center, Stockholm</p> <p style='text-align: center;'><a href='https://www.thehive-network.com/retail-events/the-retail-hive-innovation-in-customer-experience-23-june-2022/' target='_blank' rel='noopener noreferrer'><strong>Innovation in the Customer Experience</strong></a><br /> 23 June<br /> London</p> <p>
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<em>What a year 2021 has been for us at the Hive Network, challenging, fulfilling and amazing! Being able to adapt to the ever changing nature of the world that we live in has tested us all! There have been many highlights for me to draw from but there is one core theme for me that is consistent, and that is PEOPLE, both our members and partners and also The Hive Team. </em></p> <div><em>Firstly our members and partners, who have been unfailing in their support to keep their communities alive throughout this year. Joining us from all over the world; supporting their peers with ideas and solutions; sharing their challenges and successes and being so open to contribute has kept our Retail Hive community active, engaged and alive in 2021! Topped off by the excitement of being able to see many of them in person when we returned back to Live sessions reminded me of how privileged we are to have such an amazing network of individuals supporting us, and each other. An absolute highlight and I cannot wait to build on this with each and every member and partner in 2022.</em></div> <div></div> <div><em>However, my greatest highlight is reserved for all my team members at The Hive Network. A passionate group of hard working and inspiring individuals that I am fortunate to be able to work with. They have worked tirelessly to bring our communities together in the most challenging of environments, they have had to adapt daily, whether that be working from home; unexpected last minute changes; cancellations; returning to in person and the list goes on. Throughout all of this, they have kept their spirits high, kept being inquisitive, kept thinking about our members and kept their belief real! It has not been easy and they deserve all the credit. They are the heartbeat of The Hive and I am incredibly proud of all of them. Thank you Team Hive, my highlight! </em></div> <p><strong>Noj Mather, Co-Founder and Director</strong>
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