Join us for a series of meetings, designed to connect our fulfilment community with the latest innovations and strategies shaping the industry. Through intimate discussions, insightful case studies and powerful networking opportunities, this platform empowers you to stay ahead in the ever-evolving world of retail.
Check out our upcoming schedule and get involved below!
Your Peer Group Is Your Secret Source – Closed Doors, Open Minds, Chatham House Rule Applies.
Thursday 5th June – 12pm (BST)
Digital Café: The Returns Series: Creating a Seamless Post Purchase Experience
Over 60 minutes we will unite our logistics and eCommerce hives together to discuss the methods retailers & brands are implementing to deliver a seamless and efficient returns journey, with a strong focus on customer experience in post-purchase. As customer expectations for hassle-free returns grow, both eCommerce and logistics teams are tasked with not only optimising operational efficiency but also with enhancing customer satisfaction through streamlined, reliable communication.
This meeting will explore how can returns become a key driver of customer loyalty and profitability — from the rise of tech-enabled solutions like, real-time monitoring to automated self-service portals and local carrier options — all designed to minimise delays, reduce handling costs, and ensure customer satisfaction. Our members will discuss the methods they are using to convert returns into revenue opportunities. Join us to come away with real world insights into how your peers are creating end-to-end experiences that benefits both the customer and the bottom line.
Thursday 12th June
In-Person Breakfast: Reducing Returns Through Tech Investment
Reducing returns through targeted tech investment is becoming essential for retailers seeking to improve profitability and customer satisfaction. By implementing advanced technologies like AI-driven recommendation engines, augmented reality (AR) fitting rooms, and data analytics, retailers can help customers make more informed purchase decisions, thereby lowering the likelihood of returns due to mismatched expectations. Tools like virtual try-ons or 3D product visualizations allow customers to see and evaluate products more accurately, reducing common reasons for returns such as fit or product appearance issues.
Additionally, data analytics provides insights into return trends, enabling companies to identify and address frequent return causes, such as sizing discrepancies or quality concerns, and to offer tailored recommendations. Through these tech investments, retailers not only streamline the shopping experience but also minimize the volume of returns, cutting costs associated with reverse logistics and enhancing overall customer loyalty.
Tuesday 10th July
In Person Breakfast: Automation and data driven warehousing: How to build scalable, efficient and future ready hubs
Over breakfast our fulfilment/operations community will join us to explore the role of automation in scaling operations and how companies are leveraging automation to handle growing volume without relying heavily on manual labour.
The discussion will cover the benefits of partial automaton and how companies are deciding the right level of automation for their individual needs based on demand forecasting and SKU volumes. Additionally, exploring how to overcome barriers to automation and tech integration like cost, tech readiness and the balance with cost efficiency and when it makes sense to invest in automation based on company size and scope. + Having adaptable automation.
Thursday 18th September – Knebworth House & Barns
Focus on Fulfilment
Focus on Fulfilment is where the most forward-thinking minds in retail operations come together to tackle the complexities of today’s supply chain landscape.
Unlike traditional events, Focus on Fulfilment is designed for genuine peer-to-peer engagement, not passive listening. You’ll be part of a curated community of retail operators who are actively shaping the future of fulfilment across Europe’s most innovative multi-channel brands.
A selection of brands in the community:
