The Hive Café is our online only, drop in conversation format. Join informal chats on community hot topics and priority lists. Share stories, ask questions and collaborate for sustained change with a group of trusted peers. As always with our Hive Cafés, come armed with a cup of coffee and an open mind.
Check out our upcoming schedule and get involved below!
Your Peer Group Is Your Secret Source – Closed Doors, Open Minds, Chatham House Rule Applies.
The Returns Series: Creating a Seamless Post Purchase Experience
5th June 2025 -12 pm (BST)
Over 60 minutes we will unite our logistics and eCommerce hives together to discuss the methods retailers & brands are implementing to deliver a seamless and efficient returns journey, with a strong focus on customer experience in post-purchase. As customer expectations for hassle-free returns grow, both eCommerce and logistics teams are tasked with not only optimising operational efficiency but also with enhancing customer satisfaction through streamlined, reliable communication.
This meeting will explore how can returns become a key driver of customer loyalty and profitability — from the rise of tech-enabled solutions like, real-time monitoring to automated self-service portals and local carrier options — all designed to minimise delays, reduce handling costs, and ensure customer satisfaction. Our members will discuss the methods they are using to convert returns into revenue opportunities. Join us to come away with real world insights into how your peers are creating end-to-end experiences that benefits both the customer and the bottom line.