Pulse Report:
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Because customers have such high expectations, any sub-optimal experience risks jeopardising sales. For retailers looking to expand into new markets, checkout must offer multiple currencies and payment options to cater to all shoppers. Headless eCommerce is seen as a great way to allow more flexibility, more options, and versatility.
In our latest pulse report with Commerce, we draw on insights from The Retail Hive community, exploring checkout trends, current thinking around frictionless and payment options, and choosing the right option for your business.
Did you know?
- Only 10% of retailers are confident that they provide the best checkout experience possible
- Two major pain points are cart abandonment and lack of customisation. From a retailer perspective, customisation is the key driver
- Cart abandonment is an ongoing challenge, with some estimates that a massive 70% of transactions are abandoned
Agentic AI means that the entire checkout process, including payment, shipping, tracking, and invoicing will be handled with PayPal’s secure tokenised wallet and emerging passkey checkout flows. This is significant as it could eliminate the need for passwords at checkout, reducing steps and friction for shoppers.
Click ‘download now’ for practical insights into transforming your checkout experience…
We always talk about the fact that every time someone has to click on a website, you lose 10% of conversions. For us, that was terrifying given how many clicks it takes to build a desk. Fastlane by PayPal eliminates unnecessary steps, allowing customers to check out seamlessly without second-guessing their decision.”
Daniel Burrow, VP of Sales and Marketing, UPLIFT Desk
