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Drawing together some of the most cutting-edge insights from The Hive community, with a sprinkle of benchmarking and a healthy dose of practical tips.
With eCommerce penetration set to hit 97% by 2029, retailers that fail to streamline operations and enhance customer experience risk falling behind. In this guide, we’ll break down how to choose the right Enterprise Resource Planning (ERP) system and avoid common pitfalls…
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- Overthinking customisation: before jumping in, consider what capabilities already exist in potential systems and build on that
- Lack of clarity over goals: clarity focuses on the issues at play and their solutions, mitigating the risk of over-customisation
- Managing expectations: consulting cross-function teams during initial scoping sessions and user testing minimises unreasonable expectations and avoids disappointment
- A siloed view of processes: successful integration needs an overarching view of processes, i.e. how they currently work vs. how they ‘should’ work
The UK is one of the most advanced eCommerce markets globally, but even in a market this mature, poor stock availability and slow delivery times still frustrate customers and cost businesses sales. A modern ERP system can help retailers to sharpen operations, improve fulfilment, and cut costs.
ERP decisions are no longer just about internal systems, they’re about customer experience, speed to market, and the ability to scale. At BigCommerce, we see ERP as the backbone of a modern eCommerce stack. But too often, businesses over-engineer their solutions and lose sight of what truly matters.”
Kevin Abbott, Director, Professional Services and Customer Success Management Global Services, BigCommerce
