The Hive Café is our online only, drop in conversation format. Join informal chats on community hot topics and priority lists. Share stories, ask questions and collaborate for sustained change with a group of trusted peers. As always with our Hive Cafés, come armed with a cup of coffee and an open mind.
Check out our upcoming schedule and get involved below!
Your Peer Group Is Your Secret Source – Closed Doors, Open Minds, Chatham House Rule Applies.
The Growth Fulfilment Playbook: Championing Your Strategic Value
5th February 2026 | 12:00 – 13:00 pm (GMT)
Move beyond operational metrics. This session equips leaders with frameworks to demonstrate fulfilment’s impact on revenue, brand advocacy, and agility – securing your seat at the strategic table.
In Partnership with:
Automating CX
12th February 2026 | 12:00 – 13:00 pm (GMT)
- What does your customer base want – and how are customer expectations changing?
- WISMO and other routine enquiries: ripe for automation?
- Can you automate CX when data is siloed and systems are unlinked?
- A picture of generational divide: expectation by customer segment
Agentic Commerce – Lunch & Learn
19th February 2026 | 12:00 – 13:00 pm (GMT)
- What does agentic commerce mean for your approach to search and product data?
- Indicators that agentic commerce is taking off
- What to do to be prepared, and when
- Threats and opportunities of agentic: how to ensure you are not left behind
Returns Logistics
5th March 2026 | 12:00 – 13:00 pm (GMT)
- Free vs. chargeable returns
- Omnichannel returns: pros and cons
- How can you improve the speed of processing returns
- Sustainable options to resell, repair, or donate stock
- Returns labels and packaging considerations
Discovery Commerce
19th March 2026 | 12:00 – 13:00 pm (GMT)
- How discovery commerce affects assortment planning, content operations, and attribution.
- Working with influencers – what are the tips for success?
- Retail Media: opportunities around shoppable media, and editorial focused journeys.
Lux Best Practice Series: The Gold Standard of Customer Communication
26th March 2026 | 12:00 – 13:00 pm (GMT)
This session will discuss real life examples of:
• What customers now expect from premium retailers across digital, social and in-store communication.
• How AI can enhance personalisation and guidance while remaining faithful to brand identity.
• Where human expertise continues to be essential – and how to blend human and AI interaction seamlessly.