LIVE MEETING
Focus On Fulfilment
17th September 2026
Venue: 113 Chancery Lane – The Law Society Hall, London
Delivering world class fulfilment in an omnichannel, cost-focused & sustainability-conscious age
Focus on Fulfilment is one of our long-standing events designed specifically for one our most established and engaged communities. The event provides a safe, secure and collaborative environment for fulfilment leaders to share challenges, solutions and successes with one another and to see best-in-class partners showcase their latest technologies and tools to accelerate their fulfilment capabilities.
Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.
Tailored exclusively for:
Leaders and their teams in fulfilment, supply chain, logistics, operations, warehousing, delivery, carriers, eCommerce, customer experience, customer service and omnichannel.
ENQUIRE ABOUT THIS MEETING
THE DAY IS SET TO INCLUDE:
Roundtables
Our roundtables are all supported and led by an industry leader, facilitating group conversation, designed to help drive forward key market structure and technological initiatives
The framework of our residential agendas is designed around roundtable discussions. All discussions operate under Chatham House Rule, allowing for an open dialogue and free flow of ideas in a trusted setting.
Masterclasses
Our educational masterclasses provide a more in-depth, hands-on private workshop led by an industry thought leader in a particular field, promoting an interactive learning experience
Each masterclass is open to 12-15 buy side attendees, grouped based on a common learning. This classroom style format allows the group to deep dive into a particular area, led by an industry expert.
1-2-1 Meetings
We incorporate dedicated 20-minute 1-2-1 meeting slots to connect members with other industry leaders who can help them with their key projects across the year
By understanding members most pressing concerns, we pair meetings with buy side members who are best placed to help each other with their own internal initiatives, technological investment areas and projects.
Discussion topics will focus around:
AI & automation
Practical AI use cases, decision automation, and reducing operational complexitySupply chain visibility & orchestration
Real-time inventory, end-to-end visibility, and smarter data integrationFulfilment strategy & carrier ecosystems
Multicarrier strategy, 3PL partnerships, and fulfilment optimisationCustomer experience & delivery
Managing expectations, delivery choice vs cost, and customer promisesReturns & fraud
Returns strategy, reducing cost and friction, and fraud preventionCircularity & sustainability
Making circular models commercially viable and scalableInternational growth
Market expansion, cross-border strategy, and reducing riskOperations & peak resilience
Forecasting, workforce planning, and peak optimisationCost vs complexity trade-offs
Balancing automation, efficiency, and customer experience
WHAT OUR MEMBERS HAVE TO SAY
The perfect balance between networking and exploring new ideas and opportunities”
Clarins
Always useful to connect with peers and be reassured of similar problems faced, and that the solutions we are trialling are in the realms of reasonable, sensible, creative.”
URBN
Love Hive events. Great discussion, relevant and well managed partner meetings and excellent networking.”
Harvey Nichols
PARTNERS JOINING US
YOU MAY ALSO BE INTERESTED IN…
