Focus On Fulfilment

12th September 2024
Venue TBC

Tailored exclusively for:
Leaders and their teams in fulfilment, supply chain, logistics, operations, warehousing, delivery, carriers, eCommerce, customer experience, customer service and omnichannel.

Delivering world class fulfilment in an omnichannel, cost-focused & sustainability-conscious age
Focus on Fulfilment is one of our long-standing events designed specifically for one our most established and engaged communities. The event provides a safe, secure and collaborative environment for fulfilment leaders to share challenges, solutions and successes with one another and to see best-in-class partners showcase their latest technologies and tools to accelerate their fulfilment capabilities.

Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.

What’s new this year?

  1. The introduction of our Innovation Stage for inspiring keynote talks and insightful panel discussions, packed with real world insights and practical takeaways
  2. Retaining the intimacy, engagement and Chatham House rules, but expanding to more roundtables than ever before
  3. Increased specificity and focus for even greater tailored and personalised experiences with all roundtables being grouped into three crucial pillars:  customer experience; robotics, automation and emerging tech, and international growth
  4. More attendees than ever before from a wider range of functions  whilst retaining the valuable interactivity, intimacy and engagement that has made Focus on Fulfilment a key fixture on the events calendar for leaders in this space
  5. Over 40 speakers and storytellers from a range of innovative retailers and brands 



Our roundtables are all supported and led by an industry leader, facilitating group conversation, designed to help drive forward key market structure and technological initiatives

The framework of our residential agendas is designed around roundtable discussions. All discussions operate under Chatham House Rule, allowing for an open dialogue and free flow of ideas in a trusted setting.


Our educational masterclasses provide a more in-depth, hands-on private workshop led by an industry thought leader in a particular field, promoting an interactive learning experience

Each masterclass is open to 12-15 buy side attendees, grouped based on a common learning. This classroom style format allows the group to deep dive into a particular area, led by an industry expert.

1-2-1 Meetings

We incorporate dedicated 20-minute 1-2-1 meeting slots to connect members with other industry leaders who can help them with their key projects across the year

By understanding members most pressing concerns, we pair meetings with buy side members who are best placed to help each other with their own internal initiatives, technological investment areas and projects.


I’m looking forward to sharing how we’re creating a culture of continuous improvement in supply chain and fulfilment at Cloud Nine Hair at this year’s Focus on Fulfilment. I’m also looking forward to connecting with peers and picking up invaluable insights to keep driving our journey forwards

Lewe Goldmann, Supply Chain & Operations Director, Cloud Nine Hair

The Retail Hive events are always engaging – full of inspiring and relevant content, and an invaluable way to connect with peers to discuss common challenges and share successes! I’m particularly looking forward to Focus on Fulfilment in September – I’ll be sharing how we’re improving our environmental impact with packaging changes at Interflora and Flying Flowers, and hearing how my peers are ensuring sustainable practices in their own fulfilment models.

Zara Taylor, Head of Wholesale & Supply, Interflora

Since joining The Retail Hive’s Fulfilment network and events, I have been encouraged by the similarities in the challenges and questions faced by the group, and how they relate to those which Ann Summers are facing. The events provide a great opportunity to discuss how my peers are managing those challenges and I always leave with new ideas and new contacts.

Dan Pass, Head of Logistics & Supply Chain, Ann Summers

Delivering a world class fulfilment experience that meets customer expectations and the business’s sustainability goals is a key challenge facing retailers. I’m looking forward to Focus on Fulfilment 2023, sharing our approach to this and picking up new ideas from peers to move the needle across the entire industry.

Ryan Walker, Lead Product Owner: e-Fulfilment & Operations, Dyson




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