The Retail Hive UK/EU: The Digital Luxury Exchange, 16-17 Mar 2023

Location: Luton Hoo Hotel, Golf and Spa, London

The New Luxury Shopper…

Luxury brands are reporting growth rates well ahead of those seen pre-pandemic for 2023 and beyond. Despite the cost of living crisis, it seems people are still clinging on to their luxuries and indulging in the finer things…But who is the luxury shopper of tomorrow? And what are their wants and needs? 

Luxury retailers must now find strategies to retain loyal shoppers whilst embracing new avenues of acquisition,  dealing with ever-growing competition and increased consumer expectations. How do you implement campaigns that retain the old luxury shopper whilst acquiring the new? 

Providing a unique, memorable, and personalised journey to consumers from discovery to order fulfillment whether that be in-store or online is now non-negotiable to remain relevant and ahead of the competition. How do you ensure a seamless, differentiated experience of  luxury shopping and ensure customer loyalty?

Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.

Tailored exclusively for:
Heads of eCommerce & Omnichannel, Digital, Customer data, Content & CX; Digital Marketing Directors; Chief Digital & Data Officers, Supply Chain, Warehouse & Logistics Directors, COOs, Heads of Fulfilment and Delivery from luxury brands and retailers.

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    Topics that will be discussed:

    Search, Select and Shop – Ecommerce 

    • Utilising key insights from customer data  
    • Creating clear journeys from product discovery to point of sale
    • Driving efficiencies in marketing spend  
    • Implementing the right data in global marketing campaigns 
    • Preparing for a world of increased data restrictions 
    • Experiential moments to blend store and digital 
    • Creating unique and memorable fulfilment experiences

    Authentic and Personal Communication – Digital Marketing

    • Designing authentic, exclusive, personal digital experiences
    • The customer experience of loyalty
    • Maintaining an indulgent experience instore and online 
    • Educating and delighting the consumer through digital content 
    • Maximizing customer lifetime value

    Strategic imperatives for survival  

    • Tapping into the China market
    • Collaboration in the luxury industry
    • Making sustainability live and breath
    • Reaching the global consumer
    • A portrait of tomorrow’s luxury customer


    Giulia Aletto
    Digital & CRM Director

    Sumeet Ambre
     Senior Ecommerce Marketing Manager – Luxury Retail, Specialists & Quick Commerce
    Edrington UK

    Gary Bott
    Managing Director

    Laura Chadwick
    Global Loyalty Manager
    Harvey Nichols

    Tom Lamming
    Customer Marketing Director

    Sylvie Pickavance
    Strategy & Business Development Director
    Value Retail

    Vincent Satiat
    Brand Director UK & Ireland