Since our first Stockholm meeting in 2018,  the world has gone through momentous changes; From accelerated digital transformations, evolving customer expectations and behaviours and the propelled increase in online sales. It’s an exciting time for our retail members and a perfect opportunity to come together to soundboard ideas, ask questions, benchmark and collaborate as a collective. Our interactive and in-person programme promotes peer-to-peer collaboration and knowledge sharing to the highest degree.

Leaders joining us for the day will not only hear others’ experiences and quick wins on deploying innovative techniques to further enhance  customer’s experience, but will  avoid wasting time and money by knowing which tech to invest in and when!  To ensure all attendees get the maximum value out of the event, all participants will be assessed to make sure they are of the same level of seniority and are focused on similar goals.  Based on members insights already shared we will be discussing:

• Driving Post-Purchase Customer Experience
• Next Generation Brand Loyalty 
• Linking Product Discovery with Customer Experience
• Building Trust and Emotional Connections 
• Gaining a Single View of your Customer Data
  Building a Culture for Digital Transformation & Change
• Improving Customer Journey Mapping

Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.