The Retail Hive Digital Week: Customer Experience and Engagement, 8th-10th June 2021

Location: Your desk, sofa, wherever you choose!

All retailers want to be the brand their customers cannot live without, but customer expectations are a moving target, and it is tough to be on top of every trend, preference and channel that customers are prioritising. Now more than ever, retailers need to harness insight from the oceans of data they have at their fingertips and use smart technology and customer-centric strategy to deploy this in relevant and engaging ways.

We will be curating a schedule of discussions that help you with your unique set of priorities and challenges. The discussion will be shaped by participants and we’d love you to throw a question or two into the mix.

Conversation will be around:

  • The Customer
  • Conversation and Service
  • Loyalty
  • Agility
  • High Touch Customer Journeys
  • Next Generation Digital Marketing
  • Analytics
  • Personalisation
  • Authenticity
  • Social

Your peer group is your secret source – closed doors, open minds, Chatham House Rule applies.

Tailored exclusively for:
Heads of eCommerce, Customer Data, Digital, Content & CX; Digital Marketing Directors; Chief Digital and Data Officers

PARTNERS:

MEMBERS:

RESOURCES YOU MIGHT BE INTERESTED IN:

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