Consumer behaviour has shifted and looks set to remain changed as the world recovers post-pandemic. As well as creating new opportunities for retailers, this new consumer has new expectations.
The spike in eCommerce, ship from store, kerbside pick-up and in-store selling is a result of this change in behaviour and the need for a seamless frictionless journey is essential. The role of the store is morphing, and with it store associates are no longer just responsible customer facing sales. In this focused spotlight Manhattan will be lifting the lid on the challenges they are seeing from retailers & showcasing their offering. All demonstrated through tangible, real-world case studies from retailers that are forging the omnichannel path.
Members will also have a unique opportunity to ask Manhattan direct and pointed questions which will be followed by a members only discussion session. Take away practical guidance to embrace a truly omnichannel fulfilment opportunity covering:
- Picking an item
- Pick from store
- Returning item
- Ship from store
Your Peer Group Is Your Secret Source – Closed doors, Open minds, Chatham House Rule applies.
PARTNERS JOINING US: