The UK’s luxury retail sector faces the unique challenge of meeting and exceeding the highest expectations of its affluent customers, both residents and visitors.

Luxury retailers are adapting at speed to the post covid eCommerce boom. Our luxury community is therefore having to find new strategies that will enable their fulfilment and final mile procedures to be agile enough to meet individual customer requirements, hit important emissions targets and keep costs low.

Our recommended partners, CEVA Logistics, will also provide more details on their ground-breaking sustainability projects such as their City Green program which will operate the first non-combustible engine delivery in Greater London and their unique Thames riverboat delivery service.

Key topics of discussion include:

• What do luxury clients expect from their eCommerce experience including personalisation and packaging?
• Inventory protection – where are the biggest risks and how do you mitigate them?
• Experiences of outsourcing fulfilment to 3PLs.
• Delivery experience- from store, from warehouse, concierge and ultra personal.
• Commercial considerations – how do you balance risk/reward.
• Insurance requirements and liability expectations.
• Value Added Services – what are the requirements.
• Sustainability initiatives and Net Zero aspirations.