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We are pioneers in designing, developing and integrating customer fulfilment technology.  From checkout to consumer & return to resolution Doddle helps retailers deliver best in class customer experiences.

The solution covers:

Click and Collect
Returns

Would you like to learn more – from one of our members, The Retail Hive team, or the solution provider themselves?

    Spotlight on: Doddle’s Returns Portal

    One in five online purchases today creates a return. And returns are forecast to increase to a quarter of all online purchases by 2022. Doddle’s Returns Solution is designed to reduce costs, improve revenue and improve customer experience. It can be up and running in a week, fully tailored to your brand’s look and feel and is absolutely free.

    It is just 5 simple steps:

    Step 1: The customer clicks through to the Doddle Returns portal as if they’re still on your site.
    Step 2: The customer selects the items they want to return, and the reason.
    Step 3: The customer will receive a QR code via email, which they can scan at the point of return, or can easily print a label for themselves.
    Step 4: Customers can select the most convenient returns location, with over 32,000 US locations to choose from.
    Step 5: Doddle keeps your customer informed all the way, reducing impact on your customer service.

    Resources from Doddle:

    Learn returns the Amazon way

    Guide

    Troubleshooting guide to returns

    eBook

    Ten ways retailers can boost peak margins with returns

    Ebook

    Would you like to learn more – from one of our members, The Retail Hive team, or the solution provider themselves?

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