Recommended by our members. Customers include:

   

 

We are pioneers in designing, developing and integrating customer fulfilment technology.  From checkout to consumer & return to resolution Doddle helps retailers deliver best in class customer experiences.

The solution covers:

Click and Collect
Returns

Would you like to learn more – from one of our members, The Retail Hive team, or the solution provider themselves?

Spotlight on: Doddle's Returns Portal

One in five online purchases today creates a return. And returns are forecast to increase to a quarter of all online purchases by 2022. Doddle’s Returns Solution is designed to reduce costs, improve revenue and improve customer experience. It can be up and running in a week, fully tailored to your brand’s look and feel and is absolutely free.

It is just 5 simple steps:

Step 1: The customer clicks through to the Doddle Returns portal as if they’re still on your site.
Step 2: The customer selects the items they want to return, and the reason.
Step 3: The customer will receive a QR code via email, which they can scan at the point of return, or can easily print a label for themselves.
Step 4: Customers can select the most convenient returns location, with over 32,000 US locations to choose from.
Step 5: Doddle keeps your customer informed all the way, reducing impact on your customer service.

Resources from Doddle:

Learn returns the Amazon way

Guide

Troubleshooting guide to returns

eBook

Ten ways retailers can boost peak margins with returns

Ebook

Would you like to learn more – from one of our members, The Retail Hive team, or the solution provider themselves?

Menu