In response to emerging customer commerce needs, Petco decided to create and deploy a buy online, pick up in-store (BOPOS) capability in an accelerated timeframe. The requirements of the project included providing accurate and reliable inventory availability levels to both online and in-store consumers. Petco chose the inventory availability and omnichannel fulfillment capabilities from Blue Yonder.
"With Blue Yonder’s inventory availability and omnichannel fulfillment microservices, Petco is able to provide customers with the option to view available inventory online, purchase products from nearby stores and pick them up that same day. Having a ‘single source of truth’ for our shoppers quickly drove a greater than 5% increase in online revenue and the number of net new customers.”
John Zavada, Chief Information Officer, Petco