Challenges, solutions and future-proofing fulfilment and delivery in line with customer expectations.
“Relaxed setting and learning what challenges other companies are facing. Everyone was open minded and made for an inspirational meeting” Adlibris
With the imminent arrival of Amazon in the Nordic region, local retailers are realising that if their delivery is not up to scratch, compared to the benchmark set by Amazon, then quite simply their net promoter score will go down and customers will go elsewhere. Meanwhile, Retail Hive members in the Nordic region also talked to us about the spiraling cost of fulfilling and returning orders across channels – from stock management, to relevant and reliable delivery options, to using stores as fulfilment centres. As supply chains grow more complex, ordering channels multiply and customer expectations increase, fulfilling orders quickly and reliably is a more significant business challenge than ever before. It also provides scope for experience differentiation which is critical in today’s competitive market. This meeting brings together Nordic retailers to pool expertise and brainstorm the best strategies and solutions to shared challenges.
Tailored for Heads of eCommerce & Omnichannel, Supply Chain and Logistics Directors, Heads of International, COOs, Heads of Fulfilment and Delivery
Closed door, open minds… The Chatham House Rule applies.
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