The AI/ human dream team, ditching NPS and ‘invisible’ personalisation

Monday, April 23rd, 2018

These are just three of the findings that sprung from our ‘Engaging the Connected Customer’ Retail Hive Live meeting earlier this year.

Held at London’s stunning Skyloft, over 100 senior Retail leaders participated in round table discussions during the day covering topics from AI Driven Merchandising and Customer Lifetime Value to Personalisation and Seamless Customer Journeys.

From the day’s discussions it is clear that there is a genuine aspiration to nail the “connected customer” conundrum however to do this successfully, as retailers, we need to extract value from the oceans of data that exist to deliver customer engagement, loyalty and of course overall results. No one feels like they’ve got all the answers, but download our post-meeting report and you’ll certainly learn from the invaluable takeaways.

Related files

Connected Customer Report

Click to download

5 min debrief: Connected Customer

Click to download

Man versus Machine

Click to download